BadBuddha Customs

No Returns Policy

Last Updated: 10/2026 · BadBuddha Customs LLC

This No Refund Policy outlines our stance regarding digital products purchased through BadBuddha Customs LLC ("we", "us", or "our"). All sales of digital products are final and non-refundable. Subscriptions (Trade Disciple, Karma Guardian, and Discipline Master) work differently in one respect: you can cancel at any time to stop future renewals, and each includes a free 30-day trial so you can decide before you pay (see Subscriptions and Free Trials). Please read this policy carefully before completing your purchase. By making a purchase, you acknowledge and agree to these terms.

1. Digital Products Policy

All sales of digital products are final, with no exceptions. Due to the nature of our digital products — including NinjaTrader indicators, strategies, and add-ons — we do not offer refunds once a purchase has been completed and download access or license keys have been provided.

This applies to all product tiers:

Since digital assets can be downloaded and copied immediately upon purchase, we cannot accept returns or provide refunds under any circumstances. This policy aligns with our End User License Agreement (EULA), which explicitly states that all purchases are final and non-refundable.

2. Subscriptions and Free Trials

The BadBuddha Suite tools (Trade Disciple, Karma Guardian, and Discipline Master) are monthly subscriptions. Each includes a free 30-day trial of the full product; no payment details are required to start the trial. Subscription terms are effective October 2, 2026.

Trade Disciple is also sold as a one-time Lifetime License. It is a one-time purchase: it does not renew, all sales are final and non-refundable, and it includes all future updates and support for the life of the product. The license is tied to your NinjaTrader account, not to a computer. The free 30-day trial is the way to evaluate Trade Disciple before buying.

Other one-time purchases (indicators and add-ons sold in the store) are not subscriptions and are covered by the rest of this policy.

3. Payment Processing

All payments are processed through PayPal. By completing a purchase, you agree to PayPal's terms of service in addition to this policy. BadBuddha Customs LLC does not directly store or handle your payment card information.

If you experience a payment processing error or are charged incorrectly, please contact us at support@badbuddhacustoms.com before initiating a dispute with PayPal.

4. Chargebacks and Disputes

Filing a chargeback or payment dispute with PayPal or your financial institution without first contacting BadBuddha Customs LLC will result in immediate license revocation for all products associated with your account.

If you believe there has been a billing error, please contact us directly at support@badbuddhacustoms.com. We will investigate and resolve legitimate billing issues promptly.

Fraudulent chargebacks — where the product was delivered as described and functioning as intended — may be contested and could result in permanent account termination.

5. Technical Support Limitations

Our indicators and strategies are designed to work with standard NinjaTrader 8 installations. However, we recognize that individual computer environments and NinjaTrader configurations can vary significantly. By purchasing our products, you acknowledge:

We recommend ensuring your NinjaTrader installation is functioning properly before purchasing our products.

6. No Exceptions Policy

All purchases are final and non-refundable under any circumstances. This includes but is not limited to:

We encourage you to carefully review product descriptions, system requirements, and available Lite versions before making a purchase. If you have questions about compatibility or functionality, please contact info@badbuddhacustoms.com before completing your purchase.

7. Pre-Purchase Recommendations

To ensure the best experience with our products, we recommend:

If you have questions about whether our products will meet your specific needs, please contact info@badbuddhacustoms.com before completing your purchase.

8. Support Scope

Our customer support includes:

Our customer support does not include:

9. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website and services after such changes constitutes your acceptance of the new terms.

10. Related Policies

This No Returns Policy should be read in conjunction with our other legal documents:

11. Contact Information

If you have any questions about this No Returns Policy, please contact us:

info@badbuddhacustoms.com